Making sure the client knows they can request for a refund if necessary helps to protect yourself from chargebacks. Hence we allow clients to initiate refunds from the appointment confirmation email using the Cancel button up until 24 hours before the appointment.
Refunds are issued for the full amount and handled by Wellocity and we will send a cancellation email to both you and the client.
On the client’s side, they should see the money credited back to the credit card statement in 3-7 business days -- this is the time required for credit card companies to adjust the client’s statement and is the same for any type of refund issued back to a credit card.
Important: If the payment has already processed to your bank account then you may wish to arrange an alternate means of refunding, like cash or a check. Otherwise, in order to cover the refund, we may need to place a hold on your payouts and initiate a recovery of the funds with your bank that can take up to 10 business days to complete.