Once 2-factor authentication is enabled, you will always need access to your phone with the phone number set up for 2-factor when logging in. If you don't have access to your phone please contact us at 1-888-660-4371 Monday thru Friday, 9AM-5PM Pacific Time. Outside of phone support hours, we're available at firstname.lastname@example.org
Articles in this section
- What is 2-factor authentication?
- Does Wellocity support 2-factor authentication?
- Why do I have to enable 2-factor authentication for the coaching portal?
- How do I enable 2-factor authentication?
- How does the verification code look on my phone?
- My secret code does not work. Instead, I see the message 'Invalid verification code'.
- What if I don't have my phone with me or my phone is lost?
- How can I change the phone number for 2-factor authentication?
- Why can't I access QuickViews, Reports and the Food Journal from my Dashboard?